Major accountabilities:

Business Excellence & Operations

· Responsible for adopting, updating and implementing new go-to-market strategies, with the aim to innovate, accelerate Patient Journey and secure future

competitive advantage.

· Drives adoption of Innovative commercial models across the organization

· Develops and implements of robust execution approaches and action plans for

Salesforce Excellence and Effectiveness

· Identifies opportunities and development of action plans and execution that will in-

crease overall effectiveness and efficiency of the organization

· Enables of all Sales, Access and MSL teams with tailored information, systems,

training and tools to optimise their activities and business (e.g., best-in-class

educational curriculums/ trainings & tools for customer-facing and customer operations roles.

· Drives operations, ensures implementation, and follow up of commercial execution initiatives to achieve best possible outcomes meeting customer and patient

needs. Manage budget process and monitor execution.

· Leads and designs an organization-wide learning and capability building pro-

grams (Marketing, Sales, Market Access & Medical) making sure proper skills

and capabilities for long-term business success exist.

· Ensures consistent measurement and monitoring (metrics, KPIs, etc) of external

competitiveness and execution (e.g., benchmarks against competitors, audits

such as STEM, IMS and ATUs, market share progression, NRx/TRx tracking

etc)

· Deploys and follows up on processes across TA’s ensuring compliance and the

implementation of business Rules/Processes & Practices for correct Customer

Data Management CRM

Customer Engagement & Solution (Data & Digital)

· Proactively identifies and adopts new customer solutions with an innovative and

customer-in mind- set.

· Develops multichannel digital strategy and solutions to enhance customer engagement as well as strengthens digital capabilities

· Ensures capabilities and toolsets to enable data-driven decision making across

business including the measurement of customer engagement and experience

· Drive Customer engagement Performance: - Quantity & Productivity (of target-

ed customer engagement - Quality & Mix (impact on business and voice of cus-

tomer 'VOC') to support the in-market performance of priority brands

· Adopts and implements Global /IM solutions to local customer needs, and active-

ly promotes best practice sharing across the enterprise

· Drives effective localization of global digital platforms to develop and implement

fit-for-purpose digital solutions to maximize the number of patients and bene-

fits/outcomes for our priority brands and disease areas

· Leads implementation of digital/technology/AI solutions to continuously improve

the standard solution portfolio to enable priority brand teams to increase cus-

tomer engagement and market share

· Serves as a thought leader and advisor identifying trends, customer solutions,

participating in industry forums and events, and evaluating competitive offer-

ings in the market to enhance customer engagement and satisfaction.

· Has and maintains a strong external network of digital and AI solution providers, technologic innovators and business experts to position Novartis as tech-savvy healthcare system partner and identifies early opportunities in fast evolving digital healthcare arena · Align risk assessment & management and ensure compliance

Healthcare Solutions

· Design and execute healthcare solutions to improve patient outcomes at scale in partnership with internal or external partners; expanding to more than one therapeutic area especially where there is high unmet needs · Centralize planning and execution of marketing solutions to improve patient experi-ence through existing and new patient support programs and/or screening solution programs · Drive transformation agenda for IM Malaysia, including a portfolio of transformative solutions using AGILE methodology, coaching scrum teams with clearly defined met-rics to help the teams learn fast Drive the spirit of “ONE Team” across all functions (TA first) by supporting a team approach to focus on our patients, payers and customers as our top priorities.

Key performance indicators:

• Customer satisfaction and customer retention - Accuracy of reporting-performance data, budgets, financial reporting - Internal surveys-results in areas of operations, processes vs.
• benchmarks

Minimum Requirements:
Work Experience:

• Marketing in Healthcare / Pharma business.
• Sales in Healthcare / Pharma / related business.

Languages :

• English.